The hottest Six Sigma management and ISO9000 stand

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Six Sigma management and ISO9000 standard

from the 1970s to the 1980s, Motorola lost the market of radio, television, BPR and semiconductor in the competition with Japan. In 1985, the company faced bankruptcy. The fierce market competition and harsh living environment made Motorola's senior leaders conclude that "the fundamental reason for Motorola's failure is that the quality of its products is much worse than that of similar products in Japan". Therefore, under the leadership of its CEO, Motorola began the road of Six Sigma management. Due to its six sigma movement, Motorola was soon recognized by the outside world. In 1988, Motorola became the first company to win the influential Baldrige National Quality Award. After 10 years of efforts, by 1997, Motorola's sales had increased five times, and its profits had increased by 20% every year. The savings brought by the implementation of Six Sigma management method amounted to $14billion, and the stock price had increased by an average of 21.3% every year. After Motorola's success, large international companies such as general electric and United signal have also adopted the Six Sigma management method and achieved gratifying results. In this case, many people believe that the Six Sigma management method will replace the ISO9000 standard

in December 2000, the international organization for Standardization (ISO) reissued the ISO9000 standard, and the ISO9000:2000 version made major amendments and updates to the original 94 version. ISO9001:2000 version and six sigma management method have many similarities or similarities, such as: the quality management work of the organization focuses on customers, adopts the process method, emphasizes the importance of the organization's leaders actively participating in the quality work, advocates the participation of all staff, and requires the organization to establish a measurement operation procedure for analyzing the process and data with statistical technology. Therefore, some people wondered whether ISO9000 2000 would make the Six Sigma Management redundant

after carefully analyzing and studying the Six Sigma management method and iso9000: 2000 version, people will find that the above two views are incorrect. There is no relationship of mutual substitution between the Six Sigma management method and iso9000: 2000 version. There are many similarities and differences between the two. For the organization of quality management, they also play a different role

First, ISO9000 family standards provide a basic platform for the organization's quality management work, and the Six Sigma management method brings a new and vertical method system to the organization's quality management work

iso9000: the 2000 standard is mainly composed of three core standards: ISO9000, ISO9001 and ISO9004. ISO9000 clarifies the management concepts and principles based on which iso9000: 2000 standard is formulated, determines the guiding ideology and theoretical basis of the new standard, and standardizes and determines the concepts and terms used in the new ISO9004 family standards. The ISO9001 standard clearly stipulates the requirements that must be fulfilled by the organization's quality management system, which is a further supplement to the product requirements. The ISO9001 standard has two functions: one is to clarify the minimum requirements of the quality management system necessary to satisfy customers by meeting the specified requirements of products; The second is to provide basic standards for the evaluation of quality management system. ISO9001 standard is the required standard for the organization to establish a quality management system. ISO9004 standard provides a guide to consider the effectiveness and efficiency of the quality management system, which can guide users to achieve continuous self-improvement, pursue excellent quality management performance, and achieve higher-level goals satisfactory to customers and other interested parties. ISO9004 is a guide standard for organizations to carry out continuous improvement. In practice, because the basis of ISO9000 certification is ISO9001, not ISO9004, most organizations only use ISO9001, that is, the number of organizations implementing 9001 standard far exceeds the number of organizations using ISO9004 standard, that is, standards rather than guide standards play a leading role in enterprises. Therefore, iso9000: 2000 version only plays a fundamental role in the quality work of the organization, and only sets up a basic quality platform for the organization

6 sigma management system is a system that realizes and maintains successful business management by paying close attention to customers, process management, process improvement and rational use of data and facts. Six Sigma management method is a quality management method based on data and pursuing perfection. The core of Six Sigma management method is to take all work as a process, analyze the factors affecting quality in the process with quantitative methods, find out the most critical factors and improve them to achieve higher customer satisfaction, that is, improve the key processes of the organization with DMAIC (determination, measurement, analysis, improvement, control) improvement method, and DMAIC is composed of the following four elements: top management commitment, participation of all parties concerned Training programs and φ 1- φ 3mm measurement system. The relevant parties include the organization's employees, owners, suppliers and customers. Six Sigma management is the inheritance and development of total quality management. Therefore, six sigma management method brings a new and vertical quality management method system to the organization

second, ISO9000 is the "passport" for organizations to enter the international market, and six sigma management method will be the "green card" for organizations to "settle" in the international market

nowadays, the economic cooperation and competition among countries in the world are increasing, and international trade is also developing rapidly. In the fierce market competition, in order to protect their own interests, many countries have set up various trade barriers, including tariff barriers and non-tariff barriers, which will effectively promote the upgrading of all industries and cities in Chanxi new city. With trade protectionism and the resistance of countries to tariffs, the balance of protection has shifted from tariff barriers to non-tariff barriers, of which non-tariff barriers are mainly technical barriers. In order to eliminate technical barriers to trade, exporters should not only organize production according to international standards, but also meet the requirements of quality certification, that is, product quality certification and ISO9000 quality management system certification. Therefore, obtaining ISO9000 certification is equivalent to the organization getting a pass to enter the international market. However, if an organization wants to occupy a place in the international market for a long time and stably, it is not enough to rely on ISO9000 certification only. Tensile modulus of elasticity: the ratio of tensile stress and corresponding tensile strain of materials in the elastic range. Passing the ISO9000 certification can only prove that the organization has the ability to ensure that the products or services produced or provided by the organization meet the basic international standards. However, whether this ability can be maintained for a long time requires the organization to continuously improve the products and/or services produced or provided by the organization and the organization's quality management system. Therefore, the organization also needs to adopt some effective quality management methods to ensure the continuous improvement of the organization's quality, Six Sigma management method is a very excellent method among many quality management methods. As mentioned above, many large foreign companies and small and medium-sized enterprises have adopted the Six Sigma management method. In order to better cooperate with foreign enterprises for a long time, Chinese enterprises should not only actively carry out ISO9000 quality management system certification, but also try their best to implement the Six Sigma management method in the organization. Only in this way can they remain invincible in the fierce international market competition in Beijing

to sum up, ISO9000 has laid the foundation for enterprises to realize the systematization, documentation, legalization and standardization of quality management. As a modern quality management theory, six sigma management method also has richer connotation, especially including the long-term management strategy of enterprises. It refers to the systematic management activities carried out by enterprises in order to ensure product quality by comprehensively using a set of quality management ideas, systems, means and methods. Therefore, the correct relationship between ISO9000 and six sigma management is complementary. For any organization, it should establish a quality management system according to ISO9000 standards, and then strengthen the infrastructure of organizational quality management. At the same time, it should implement Six Sigma management method in order to promote and strengthen the quality improvement of the organization

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